Customer Care
Services
We make sure to treat our customers like family, so that they stick around forever.
We invest heavily in caring for our people and our customers… and it pays off. We have a proven track record of success without having ever failed an implementation or lost a customer. We make sure that whoever you speak to is a friendly expert in compensation technology.
A customer satisfaction level unmatched by the industry
99%
Customer retention rate
98%
Average customer satisfaction score
99.8%
SLA uptime
177bn
Transactions per month
We provide three levels of support suited to your business needs:
Standard, Advanced, and Premium.
| Standard | Advanced | Premium | |
|---|---|---|---|
| Product Updates/Upgrades |  | | |
| Community Access | | | |
| Operating hours | 8am-5pm | 8am-6pm | 24/7 |
| Available support language | English | English & local language | English & local language |
| Application operations |  | | |
| Updated sandbox environment | | | |
| Standby availability | | | |
How do we keep you happy?
Our customer support and services team empowers you and your team to use beqom’s Total Compensation Management Solution to the best of your abilities.
We have packaged customer care options to provide you with the best available expertise to increase productivity, maximize uptime, and reduce operational costs, while providing accelerated IT service quality for our customers.
Advanced and Premium support packages are also offered. In case a customer requires extended 24/7 support, with faster response times, they can purchase Premium support packages to go along with their application maintenance agreement.